Product Guarantee
All warranties apply to the original owner only, and begin at the date of purchase. Proof of
purchase is required with all claims.
Frame: Your OW Lee frame comes with a 20-year structural warranty when
properly maintained for ordinary home use. OW Lee will, at factory option, repair or replace any
OW Lee furniture that has failed structurally during normal use with regular maintenance.
Finish Wrought Iron: OW Lee offers a three (3)-year warranty against
blistering or peeling of the frame finish under normal use with proper maintenance. OW Lee will,
at factory option, refinish or replace your OW Lee wrought iron furniture if either of the above
occurs within a three (3)-year period from the date of purchase. Occasional rust seepage from
crevices and hidden unfinished surfaces is inherent in some ornate designs; this is considered a
care and maintenance function and is not considered a finish failure.
Wrought Aluminum: OW Lee offers a seven (7)-year warranty against
blistering or peeling of the frame finish under normal use with proper maintenance. OW Lee will,
at factory option, refinish or replace your OW Lee wrought aluminum furniture if either of the
above occurs within a seven (7)-year period from the date of purchase.
Cushions: OW Lee offers a two (2)-year warranty on all cushions. This
extended warranty covers the quality of the craftsmanship and construction of the cushion, and
any fading or discoloration of fabric that has been properly maintained according to our care
and maintenance instructions. OW Lee will, at factory option, repair or replace your OW Lee
cushions if determined defective as listed above, within a two (2)-year period from the date of
purchase. C.O.M. (customer's own material) fabrics are not covered under this warranty.
Table Tops: OW Lee offers a two (2)-year warranty on all faux stone,
tumbled marble, honed marble, slate, and granite tops from date of delivery. This limited
warranty covers the workmanship and structural durability of the top. OW Lee will, at factory
option, repair or replace any tabletop found to be defective during this warranty period.
Regular maintenance must be exercised according to the care instructions. In the event of
discontinued furniture style, frame finish, fabric, or table top, OW Lee will replace the
product with a similar item.
This warranty does not apply when another manufacturer's table base is used
as support for an OW Lee table top, nor does it apply to the incorrect installation of the base by the retail store or customer. This warranty does not apply to any damage caused by shipping, accidents, fading, staining,
natural weathering, misuse, alterations, or repairs. No other person is authorized to assume
liability on behalf of OW Lee, and in no event shall OW Lee be liable for any contributory or
subsequent damage related to the merchandise purchased from OW Lee.
Component Parts Purchased: OW Lee will, at factory option, repair or
replace component parts such as glides, bolts, wheels, umbrella frames, etc., that fail due to
a manufacturer's defect within two (2) years from the date of purchase. Repairs and replacements
will be made in the original color or style of the part, or a similar color and style if the
part has been discontinued.
Items/Occurrences Not Covered Under Warranty (Residential):
- Any failure caused by unreasonable use or abuse
- Rust seepage or bleeding from crevices or hidden, non-finished surfaces inherent in some
ornate wrought iron designs
- Rusting and/or oxidation of frames resulting from exposed metals that have been scratched,
chipped, or not maintained according to care and maintenance instructions
- Natural fading or discoloration of fabrics beyond warranty period
- C.O.M. fabrics (customer's own material)
- Normal fading of frame finish
- Accidental damage (including fire, wind, or other acts of nature)
- Permanent stains caused by lotions, oils, or other substances
- Hard-water deposits or calcium build-up due to minerals found in regional water
supplies
- Table tops installed and/or used with other manufacturer's table bases, or incorrect
installation of the base to the table top
- Furniture used for commercial or institutional use (see commercial warranty)
*Please Note: Regular maintenance must be exercised according to the care
instructions.
