Frequently Asked Questions

Lead time varies by brand. Prism Hardscapes ships in 3-5 business days, Ohio Flame in 5-7 business days, and The Outdoor Plus runs 4-8 weeks (made-to-order). Carrier transit time is on top. Per-product timelines may differ — the exact lead time is shown on each product page.

Yes — shipping is free on every order $99 and over. Smaller orders ship at our standard freight rate.

Corten (weathering steel) develops a protective rust patina over 6-12 months that actually prevents further corrosion. It's the same material used on bridges and architectural facades designed to last centuries.

Every FirePits.com fire pit ships with: the fire bowl/table, burner system, fire media (lava rock or crushed glass depending on model), fitted marine-grade cover, installation guide, and care kit.

Yes. All FirePits.com fire pits are designed for year-round outdoor use. Corten steel thrives in wet conditions (it accelerates the patina). Copper and concrete are naturally weather-resistant. We recommend covering the burner area when not in use.

Yes — and there's no restocking fee. We offer a 30-day return policy from the date of delivery for a full refund on the merchandise. Items must be in original, unused condition. Due to the handcrafted nature and weight of our pieces, return shipping is the customer's responsibility. Custom/bespoke orders are final sale.

Absolutely. Our Bespoke program allows full customization — dimensions, materials, fuel type, and finish. Contact our design team at bespoke@firepits.com or visit the Bespoke page to start a consultation.

Most models are available in propane and natural gas configurations. Propane models include a concealed tank compartment. Natural gas models require a gas line connection (installation by a licensed professional recommended).