HPC Fire · Warranty
HPC Fire Warranty: Full Coverage Chart by Component
HPC's limited lifetime warranty covers different components for different durations — Stainless Steel Fire Burners get Hassle-Free Lifetime, while Pilot Assemblies get 2 years residential / 1 year commercial. Here's the full chart plus what the RMA process actually looks like.
By Ash · Updated November 10, 2026
What you need
HPC warranty terms — residential | commercial
- Stainless Steel Fire Burners
- Hassle-Free Lifetime | Hassle-Free Lifetime
- Electronic Components + Gas Valves
- 3 years | 1 year
- Pilot Assembly
- 2 years | 1 year
- Stainless Steel Components
- 5 years | 1 year
- Cold Rolled Steel Components
- 1 year | 6 months
- Refractory Outdoor Logs
- 5 years | 5 years
- Unfinished Fire Pit Enclosures
- 3 years | 3 years
- Finished Fire Pit Enclosures
- 3 years | 3 years
- Copper Bowl Series (weathering expected)
- 3 years | 3 years
- Forno de Pizza oven
- 2 years residential only
- Indoor Safety Pilot + Latch Tap kits
- 5 years | 5 years
- Indoor Remote Control kits
- 5 years | 5 years
Step by step
Document the defect with photos and sales info
Before contacting HPC, gather: (1) the original sales receipt, (2) the product model and serial number from the data plate, (3) clear photos of the defect, and (4) a written description of when and how the issue appeared.
Request an RMA from HPC
Return Merchandise Authorization (RMA) must come from HPC before you ship anything back. The RMA states the nature of the defect or warranty claim. Without it, HPC won't process the return.
Pack carefully — you own the return shipment
HPC is explicit: they are NOT responsible for damage on returned items. Pack the defective component in its original packaging if possible, or in rigid packaging rated for the weight. The RMA number must be on the outside of the package AND a copy of the RMA inside with the product.
Know the 30-day RMA expiration
RMAs are only valid for 30 days from the date HPC issues them. If your return lands outside that window, HPC will not process it — you'll need to request a new RMA. Ship within the first week of receipt to avoid the risk.
Common mistakes
- Expecting warranty coverage after a gas pressure failure or over-heating event. HPC's warranty excludes items damaged by over-heating, modification, abuse, improper storage, installation, or maintenance. A regulator failure that over-pressures the system is improper installation, not a warranty claim.
- Shipping without an RMA. HPC will reject the shipment and charge you to re-ship. Always get the RMA first.
Hands-on tips
- Register your product with HPC through their dealer channel — makes the RMA process faster.
- Copper bowl series shows normal weathering — green/brown patina isn't covered, structural failure of the bowl is.
Questions people ask
What about consequential damage — like my deck caught fire from a bad burner?
Excluded. HPC's warranty expressly excludes incidental and consequential damage. Homeowner insurance covers consequential property damage.
If the installer screwed up the gas line, is HPC on the hook?
No. HPC is explicit that they are not responsible for the actions (including negligence) of the installer. Installer errors go to the installer.
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