Owner guides
Owner guides, by brandProduct guides for the brands we carry
Step-by-step maintenance, winterization, and how-to guides, written by people who work with this equipment. Search, or pick your brand and topic.
79 guides across 8 brands
Popular guides
Browse by category — or search above.
- FeaturedHPC FireInstallation
How to Load Lava Rock + Glass on an HPC Burner (and why over-loading triggers Code 2)
Too much lava rock or fire glass on an HPC burner causes an Over-Temperature (Code 2) fault AND chokes the flame pattern. HPC's spec: use #657 standard lava rock as a base coat and any larger rock or decorative glass as a top coat only. Here's how to do that right the first time.
20 minOpen - HPC FireInstallation
HPC Forno de Pizza: First Firing + Curing Your Refractory Oven
The HPC Forno series oven (Forno, Villa, and Di Napoli) uses a refractory material that cures into a ceramic on first use. Rush the first firing and you crack the dome. Cure it correctly and the oven handles outdoor weather year-round, including freezing temps, for the life of the product.
180 minOpen - HPC FireMaintenance
Clean Your HPC Flame Sensor (fixes the #1 cause of Code 1)
The flame-sensor tip picks up soot and carbon from every burn. Enough buildup and the sensor can't "see" the flame — HPC's system reads that as Ignition Failure (Code 1) and shuts the gas off. 90 seconds with a soft brush typically fixes it.
15 minOpen - HPC FireTroubleshooting
HPC Electronic Ignition Error Codes 1-10: What Each One Means
HPC's electronic-ignition (EI) system displays an error code for most problems — either as an LED flash count on the valve-box module or via Error Log on the smart-phone app (HI/LO models). This is the full decoder with symptoms and solutions, grouped by whether YOU can fix it or whether it needs a SERV PRO.
30 minOpen - HPC FireIgnition & Hot Rod
Pair Your HPC HI/LO Remote and Smart-Device App
HPC HI/LO electronic-ignition fire pits support both a physical remote and a smart-device app. Pairing is a specific sequence — if you miss a step the remote stops talking to the unit and you get a Code 8 (Not Paired) or Code 9 (Out of Range). Here's the exact sync procedure from HPC's docs.
10 minOpen - HPC FireWarranty
HPC Fire Warranty: Full Coverage Chart by Component
HPC's limited lifetime warranty covers different components for different durations — Stainless Steel Fire Burners get Hassle-Free Lifetime, while Pilot Assemblies get 2 years residential / 1 year commercial. Here's the full chart plus what the RMA process actually looks like.
10 minOpen - InfratechInstallation
Infratech: Pick 120V or 240V Before You Order
Infratech makes heaters in 120V, 208V, 240V, 277V, and 480V. Picking wrong at order time means swapping circuits or living with 60% output. Here's the sizing rule.
10 minOpen - InfratechInstallation
Infratech Mounting Options + Ceiling Clearances
Infratech heaters install via surface mount (wall / ceiling / pole for C/CD), flush mount, or Motif decorative fascia. Each has different clearance needs — here's what clears code.
10 minOpen - InfratechAccessories
Pick the Right Infratech Control — Simple Switch vs. Smart Package
Infratech offers five distinct control packages, from a basic on/off switch up to Home Management System integration. Here's which fits each install.
10 minOpen - InfratechWarranty
Infratech 3-Year Warranty — Register Your Heater
Infratech bills its 3-year warranty as the most extensive in the industry. Register at install time to activate it — 10 minutes now, no questions later.
10 minOpen 
Ohio FlameInstallationNatural Steel Finish vs Patina Finish: What Ohio Flame Actually Ships
Ohio Flame sells its fire pits in two visually different states of the same steel: Natural Steel (uncoated mill finish, light gray to brown) and Patina (weathered, darker, iron-oxide surface). This guide explains what each is at the metallurgy level and what to expect over the first six months of outdoor use.
10 minOpen- Ohio FlameInstallation
Why Ohio Flame Fire Pits Are Wood-Burning Only
Ohio Flame does not make, sell, or endorse any gas or propane fire pits, nor any conversion kits. Every bowl is sold strictly as wood-burning. This is a liability stance, not an inventory gap — and converting one on your own voids the warranty.
5 minOpen - Ohio FlameInstallation
Ohio Flame Fire Pit Setup: What Arrives, What You Do
Every Ohio Flame fire bowl ships as a single welded assembly — the pedestal base is already attached to the bowl. There's no real assembly beyond unboxing and positioning. This guide covers placement, clearances, and the balance question people ask most often.
20 minOpen - Ohio FlameMaintenance
Ash Cleanout + Leaving Your Ohio Flame Fire Pit Outside
Ohio Flame fire pits are built to live outside year-round — but only if you clean out ash periodically. Accumulated ash traps moisture against the steel and accelerates premature degradation. Here's the brand's recommended maintenance cadence and why the optional Flat Lid matters.
15 minOpen - Ohio FlameWarranty
What Ohio Flame's Lifetime Warranty Actually Covers
Ohio Flame's Lifetime Warranty is real — on the steel bowl and welds. It explicitly does NOT cover screens, grates, paint, or finishes. Here's the scope line-by-line, plus what registration and what claim documentation looks like in practice.
10 minOpen - Ohio FlameBuying Help
"Corten Steel" Fire Pits: Why Ohio Flame Doesn't Claim It
A lot of outdoor-steel manufacturers advertise "Corten steel" as a quality signal. Corten is actually a trademarked US Steel alloy from the 1930s, not available for retail purchase. Ohio Flame uses a comparable carbon-grade steel and is explicit about it — here's what the distinction actually means for your fire pit.
8 minOpen - Prism HardscapesInstallation
Prism Pool Collection: What "Pool-Rated" Actually Means
Prism's Pool Collection is engineered for installation on or adjacent to swimming pools — not just "a fire pit near a pool." The burner assemblies, materials, and finish systems are specifically selected for chlorine, salt, and humidity exposure. If you have a salt-water pool, this is the only Prism tier you should consider.
12 minOpen - Prism HardscapesMaintenance
How to Clean + Care for Your Prism GFRC Fire Feature
Prism's hand-applied patina is beautiful but vulnerable to the wrong chemistry. Soft cloth, mild soap, and cover-when-not-in-use is the full maintenance story — plus the one thing that actually extends the surface finish: an annual burner inspection by a qualified gas tech.
20 minOpen - Prism HardscapesIgnition & Hot Rod
Prism PH Ignite Electronic Ignition: What It Is + How to Use It
PH Ignite is Prism's electronic ignition platform — a precision ignition and flame-management system for reliability and code compliance. It handles automatic lighting, flame sensing, and safety shut-off on supported Prism gas fire features. Factory-installed on most current models. Here's what owners should know.
15 minOpen - Prism HardscapesParts & Accessories
Where to Find Prism Hardscapes Manuals, Dealer Info + Customer Service
Prism ships an installation and owner manual with every product. If you've lost it, every current and recent manual is available on prismhardscapes.com/instruction-manuals. Here's the full set of contact paths and when to use each.
5 minOpen - Prism HardscapesFuel & Conversion
Natural Gas vs Liquid Propane: How Prism Ships Your Fire Feature
Every Prism gas fire feature is available in both liquid propane (LP) and natural gas (NG) configurations — but you choose at the ORDER stage, not after delivery. All burner systems are CSA-certified for outdoor installation. Here's what's involved in the fuel-type decision and whether you can convert later.
10 minOpen - Prism HardscapesBuying Help
GFRC vs Concrete: What Prism Hardscapes Actually Makes
Prism fire features aren't "concrete" in the backyard-stonework sense — they're cast from glass-fiber reinforced concrete (GFRC), a high-strength architectural composite. GFRC is meaningfully lighter, holds freeze-thaw cycles, and carries the depth of color + surface variation that defines the Prism aesthetic. Here's what the material tradeoff means for installation, care, and expected life.
10 minOpen - Prism HardscapesBuying Help
The Prism Isola Modular BBQ Island: What's Modular and What's Fixed
Isola is Prism's modular outdoor-kitchen system. Individual cabinet, grill, sink, refrigerator, and counter modules combine to fit your space. Every module carries the same hand-applied finish as Prism's fire features — so you can match a Pewter fire table to a Pewter Isola kitchen. Here's what to know before you order.
15 minOpen - TEC Infrared GrillsMaintenance
TEC Burn-Off Cleaning — The 10-Minute OEM Procedure
TEC infrared grills clean through a high-heat burn-off (not a mechanical self-clean cycle). The 10-minute procedure vaporizes drippings into ash you can brush out.
25 minOpen - TEC Infrared GrillsTroubleshooting
TEC Grill Won't Light — Full Diagnostic Sequence
TEC lighting failures fall into three buckets: igniter, gas supply, or regulator. Walk through them in order — most problems resolve without a service call.
15 minOpen - TEC Infrared GrillsParts & Accessories
Identify Your TEC Grill Model + Find the Serial Number
Knowing your TEC model unlocks the right manual, parts catalog, and warranty terms. Current line: Sterling Patio FR, Patio FR, G-Sport FR, Cherokee FR.
5 minOpen - TEC Infrared GrillsFuel & Conversion
TEC LP ↔ NG Conversion — When to Convert and How
TEC offers conversion kits for every model. The conversion is NOT a DIY-recommended job — it requires orifice swap + regulator change + pressure verification.
10 minOpen - TEC Infrared GrillsWarranty
File a TEC Warranty Claim — What to Submit and Where
TEC warranty terms vary by model (see your owner's manual) but the claim process is the same across the line. Submit the right evidence up front to get a 48-hour response.
15 minOpen 
Bull BBQInstallationHow to Install a Bull BBQ Angus 30-Inch Built-In Grill
The Bull Angus 30 drops into a 30 1/4-inch cutout with 1/8-inch side clearance and a specific gas-line sizing. First-time installers trip on venting and insulated-jacket requirements — plan on 2-3 hours with a helper and a gas-rated inspector sign-off for the final hookup.
150 minOpen
Bull BBQInstallationHow to Install a Bull BBQ Brahma 38-Inch Built-In Grill
The Bull Brahma 38 is the step up from the Angus — five main burners, 90,000 BTU, 962 sq in of cook area. Install mechanics are identical to the Angus, but the larger footprint changes cutout dimensions and gas-line sizing. Plan on 2-3 hours.
180 minOpen- Bull BBQInstallation
How to Install a Bull BBQ Outlaw 30-Inch Built-In Grill
The Outlaw 30 is Bull's value-tier built-in — same 30-inch footprint and cutout as the Angus, four main burners, no rear IR. Install is simpler than the Angus because there's no IR gas leg. Plan on 90 minutes.
90 minOpen - Bull BBQInstallation
How to Install a Bull BBQ Lonestar Select 30-Inch Built-In Grill
The Lonestar Select slots between the Outlaw and the Angus — four burners, 60,000 BTU main, upgraded trim and knobs, same 30-inch footprint. Install mechanics match the Outlaw. Plan on 90 minutes.
90 minOpen - Bull BBQInstallation
How to Install a Bull BBQ Steer Premium 24-Inch Built-In Grill
The Steer Premium is Bull's compact built-in — 24-inch footprint, 3 burners, perfect for balconies, small yards, and secondary kitchens. Smaller cutout means different install specs than the 30-inch siblings. Plan on 90 minutes.
90 minOpen - Bull BBQMaintenance
How to Clean and Maintain a Bull BBQ Grill
A Bull gas grill lasts decades if you brush the grates after every cook, clean the burners and flame tamers quarterly, and keep water away from the electronics. Plan on about 40 minutes for a deep clean, ten minutes for a quick post-cook wipe.
40 minOpen 
Bull BBQMaintenanceHow to Maintain the Rear Infrared Burner on a Bull BBQ
The rear IR burner on Angus, Brahma, and some Outlaw models uses a ceramic matrix — not a stainless tube. Cleaning is different: no water, no brass brush. Use dry heat + a soft-bristle brush. 10 minutes quarterly keeps it lighting evenly for years.
15 minOpen- Bull BBQTroubleshooting
Troubleshooting Uneven Heat on a Bull BBQ Grill
Uneven heat on a Bull almost always traces to one of three things: dirty burner tubes, undersized gas line, or carbon-crusted flame tamers. Fifteen minutes with a flashlight + a pipe cleaner solves most cases.
25 minOpen - Bull BBQTroubleshooting
Troubleshooting Bull BBQ Ignition Failure
Bull uses either a push-button piezo or an electronic battery-powered ignition depending on model. A no-spark complaint is usually a dead AA battery, a corroded electrode, or a loose igniter wire. Most are a 10-minute fix.
20 minOpen - Bull BBQIgnition & Hot Rod
How to Replace a Bull BBQ Igniter
A failed Bull ignition module replaces in 15 minutes with a Phillips driver. The hard part is identifying the correct service part for your specific model — Bull uses different modules for push-button piezo vs electronic battery-powered systems.
25 minOpen - Bull BBQWinterization
How to Winterize a Bull BBQ Gas Grill
Winterizing a Bull gas grill is four jobs: clean it, shut off and disconnect the fuel, protect the burners from pests and moisture, and cover it once it is cold. Plan on about 45 minutes, plus a few extra for Angus and Brahma models because of the infrared burner.
45 minOpen - Bull BBQParts & Accessories
Bull BBQ Replacement Parts and Accessories Guide
Bull sells replacement parts through its dealer portal and authorized service centers — the serial number on the drip tray is the fastest route to the right part. For covers, insulated jackets, and griddle plates, size and series are the two things you have to match.
20 minOpen - Bull BBQAccessories
How to Install a Bull BBQ Rotisserie Kit
Bull's rotisserie kit fits the Angus, Brahma, Outlaw, and Lonestar built-ins (model-specific spit rod lengths). Install takes 20 minutes with a Phillips driver and two D-cell batteries. The motor bracket mounts to the hood's left side.
20 minOpen - Bull BBQFuel & Conversion
How to Convert a Bull BBQ Grill from LP to NG
Bull sells a model-specific conversion kit (new orifices + NG regulator) for the Angus, Brahma, Outlaw, Lonestar, and Steer. The swap takes 45-60 minutes with a crescent wrench. A licensed gas fitter should finalize the NG line connection.
60 minOpen - Bull BBQWarranty
Bull BBQ Warranty: What's Covered and How to Register
Bull warrants its gas grills to the original purchaser against defects in materials and workmanship, subject to the terms of the Bull warranty. Registration is required to activate coverage, and proof of purchase travels with every claim. Plan on about 10 minutes to register and keep a photo of your receipt.
10 minOpen - Bull BBQBuying Help
Bull Angus vs Bull Brahma: Which Built-In Grill Fits Your Kitchen
The Bull Angus is a 30-inch 4-burner grill built around a 760-square-inch cook surface and a rear infrared burner. The Brahma is 38 inches, 5 burners, and a 962-square-inch cook surface with the same rear infrared setup. The real decision is counter space, how many people you cook for, and whether you want the fifth burner's range.
12 minOpen 
Firegear OutdoorsInstallationFiregear Pro Series Brass Burner Installation Guide
Firegear's Pro Series brass burners are the most-installed component in the catalog — 21-inch brass rings mounted on 26, 29, or 34 inch round discs and 25, 30, or 34 inch square discs. Plan on 2 to 3 hours with a licensed gas installer; the mechanical drop-in is simple, but the gas line, ventilation, and ignition wiring have to be right.
180 minOpen- Firegear OutdoorsInstallation
Firegear Sanctuary Series Fire Feature Installation
The Sanctuary Series ships as a finished fire feature — enclosure, burner, ignition, and electronics in one SKU. Model range runs Sanctuary 1 through 5, with 4 ignition options and 7 enclosure colors. Plan on 1 to 2 hours for the mechanical set + a licensed gas installer for the gas connection and commissioning.
90 minOpen - Firegear OutdoorsInstallation
Firegear Kalea Bay LED Outdoor Fireplace Installation
The Kalea Bay is a factory-sealed LED-illuminated outdoor fireplace — 36, 48, 60, or 72 inches wide, open-front, with integrated LED accent lighting and a choice of standard or battery-backed electronics. Plan on 3 to 4 hours for the structural set and a licensed installer for the gas and electrical.
210 minOpen - Firegear OutdoorsMaintenance
How to Maintain a Firegear Gas Fire Pit Burner
A Firegear burner — Pro brass or SS stainless — will run for a decade with minimal upkeep. The maintenance routine is 20 minutes once a season: clear spider debris from the burner ports, pull and inspect the ignition components, check the media level, and verify the shutoff valve operates smoothly.
20 minOpen - Firegear OutdoorsMaintenance
Firegear Fire Media Loading Guide
Firegear publishes a 'How Much Media' guide that spells out exact weights by disc size. The pattern is the same across the line: lava rock as a base layer to cover the burner ports, then decorative fire glass or fire rocks on top. Over-loading sooting, under-loading hot spots.
30 minOpen - Firegear OutdoorsTroubleshooting
Firegear AWS Ignition Not Firing: Troubleshooting
When an AWS system won't fire, there's a short diagnostic ladder: power, spark, gas, flame sense. Walk it in order and 90% of the time the issue is a tripped GFCI or a corroded flame sensor — both are 10-minute fixes.
30 minOpen - Firegear OutdoorsTroubleshooting
Firegear Yellow Flame + Sooting: Troubleshooting
A yellow or orange flame means the burner is getting too much fuel for the available air — rich combustion. The three usual causes: too much decorative media on top of the burner, a propane burner running on natural gas (wrong orifice), or a regulator that's failing to supply enough pressure. Sooting on the media or enclosure follows yellow flame.
20 minOpen - Firegear OutdoorsIgnition & Hot Rod
Firegear AWS All-Weather Electronic Ignition Installation
AWS is Firegear's top-tier electronic ignition system — a weatherproof control box that wires to a 120V transformer and fires the burner on a switch, timer, or smart-home signal. Plan on 1 to 2 hours for wiring on top of the burner install, and an electrician for the dedicated 120V circuit.
90 minOpen - Firegear OutdoorsIgnition & Hot Rod
Firegear TPSI High-Capacity Safety Pilot Ignition Setup
TPSI is Firegear's high-capacity safety-pilot ignition — a mechanical pilot flame with a thermocouple that holds the main gas valve open as long as the pilot stays lit. Best for windy sites and high-altitude installs where the standard TMSI pilot would blow out. No electricity required, so TPSI works where AWS won't.
60 minOpen - Firegear OutdoorsIgnition & Hot Rod
Firegear Match Throw (MT) Manual Ignition Setup
Match Throw is Firegear's simplest ignition — a manual valve with a match port. No electronics, no pilot, no thermocouple. Light directly with a long match or long-neck lighter. Lowest cost, simplest service, and the right choice when the fire feature will be used infrequently or in truly off-grid sites.
30 minOpen - Firegear OutdoorsParts & Accessories
Firegear Replacement Parts: Burners, Rings, Ignition Modules
Order Firegear parts through an authorized Firegear dealer with your model number (on the data plate) and serial. Common wear items — spark electrode, flame sensor, thermocouple, pilot assembly — ship from a Firegear distributor within a few days. Burners rarely need replacement; ignition components are the normal service items.
10 minOpen - Firegear OutdoorsAccessories
Firegear Kalea Bay See-Through Conversion Kit Installation
The See-Through Conversion Kit opens the back of a Kalea Bay LED fireplace so flame is visible from both sides — turning the fireplace into a divider between two outdoor rooms. Available for LED and Battery models. Install at the time of fireplace install; retrofitting later means pulling the fireplace.
60 minOpen - Firegear OutdoorsAccessories
Firegear Kalea Bay Cover Fitting + Use
The Kalea Bay Cover protects the open front during off-season storage. Sized to each Kalea Bay model. Install only when the fireplace is cold and gas is shut off.
10 minOpen - Firegear OutdoorsAccessories
Firegear Kalea Bay Battery Pack Installation
The Battery Pack adds rechargeable backup to the Kalea Bay LED electronics — keeps the LEDs lit during power outages. Still needs the 120V GFCI for routine operation; battery kicks in only when mains drop.
30 minOpen - Firegear OutdoorsFuel & Conversion
Firegear LP↔NG Fuel Conversion
Firegear sells conversion kits for most models in the Pro Series, SS Series, and Kalea Bay lineups. Conversion requires swapping the orifice, adjusting the regulator (propane side), and re-pressure-testing. Must be performed by a qualified installer — DIY voids the warranty.
60 minOpen - Firegear OutdoorsWarranty
Firegear Warranty: What's Covered, What Isn't
Firegear's warranty varies by series — Pro burners, SS burners, Sanctuary fire features, and Kalea Bay fireplaces each have specific terms. The common thread: warranty is contingent on installation by a qualified installer, proper 18-sq-in cross ventilation, matched Firegear components, and use for the appliance's intended purpose.
10 minOpen - Firegear OutdoorsBuying Help
Firegear MT vs TMSI vs TPSI vs AWS: Which Ignition for Your Build?
Firegear sells four ignition systems — Match Throw (MT), Standard Safety Pilot (TMSI), High-Capacity Safety Pilot (TPSI), and All-Weather Electronic (AWS). The right choice is a function of use frequency, site exposure, electrical availability, and budget. Here's the honest tradeoff.
10 minOpen - Firegear OutdoorsBuying Help
Firegear Pro Brass vs SS Stainless Burner: Which to Choose
Firegear sells two burner material grades: Pro Series brass (premium, longest-lived, best for freshwater and inland sites) and SS Series stainless (coastal, salt-air, or corrosion-concern sites). Both come in the same shapes — H, T, Spur, round, square, snowflake. The choice is mostly about site exposure.
10 minOpen 
The Outdoor PlusInstallationThe Outdoor Plus Fire Pit Installation: General Reference
Every TOP fire pit ships pre-plumbed for the gas type you ordered, but the install still has to hit the same four gates: the right regulator and supply pressure, the published clearances, a leak test, and decorative media no deeper than one inch above the burner. This is the brand-wide reference — individual topics drill into round bowls, fire tables, and each ignition style.
60 minOpen- The Outdoor PlusInstallation
The Outdoor Plus Match-Lit Fire Pit Installation
Match Lit is TOP's simplest ignition — a manual key valve, no battery, no spark pack, no plug. You turn the key, hold a long-stem match near the burner, and it lights. The install is the easiest in the TOP lineup, but there are three things that trip up first-time installers: the key-valve extension, the flex hose routing, and the burn-in before you call it done.
45 minOpen - The Outdoor PlusInstallation
The Outdoor Plus Electronic Ignition (Spark + Flame Sense) Installation
TOP's spark-ignition family — Spark Glow (-SG), Fire Glow (-FG), Flame Sense (-FSEN), and Flame Sense Match Lit (-FSML) — all share the same install story: a AAA-battery control box, an igniter electrode, and a thermocouple that kills gas when the flame drops. Install is 60-90 minutes, most of it the leak test and the burn-in.
75 minOpen - The Outdoor PlusInstallation
The Outdoor Plus Plug & Play (-EKIT) 110V Electronic Ignition Install
The Plug & Play kit (-EKIT) runs on 110V wall power — no batteries, no manual lighting. Turn on the switch, the control runs the spark cycle, the flame comes up. Poolside-rated. Install is a two-step beyond a standard gas pit: the GFCI-protected 110V circuit, and the key valve calibration. Wire-and-done in about two hours including the leak test.
120 minOpen - The Outdoor PlusInstallation
The Outdoor Plus Low Voltage (-E12V) 12V Electronic Ignition Install
The 12V Low Voltage system (-E12V) pairs TOP's ignition with a 12V landscape-lighting transformer — so your fire pit runs on the same power rail as your path lights and uplighting. Poolside-rated. Smart-switch compatible. Install is about 90 minutes once the transformer is on-site.
90 minOpen - The Outdoor PlusInstallation
The Outdoor Plus Fire Pit Enclosure Ventilation Requirements
If you're building an LP fire pit into a stone or stucco enclosure, ventilation is not optional and not visual trim. Propane is heavier than air — it pools at the bottom of a sealed enclosure, and one leak becomes a fireball. TOP's manual is explicit: fresh air must be able to pass through installed vents, and the vents must never be obstructed.
20 minOpen - The Outdoor PlusMaintenance
How to Clean and Maintain a The Outdoor Plus Fire Pit
A TOP fire pit's lifespan is 80% maintenance, 20% build quality — and the build quality is already lifetime on the burner ring and burner bars. Keep the burner clear, the media rotated, the pan dry, and the cover on when it's not in use. Plan on a 20-minute monthly check and a 45-minute seasonal deep clean.
45 minOpen - The Outdoor PlusMaintenance
TOP Fire Pit Lava Rock + Decorative Media Loading Guide
Media depth is the single most-abused install spec on TOP fire pits. The manual limit is 1 inch over the burner surface. Deeper = choked gas flow = pooled gas = explosion risk. This guide covers how to load correctly and which media type fits which TOP pit.
15 minOpen - The Outdoor PlusTroubleshooting
The Outdoor Plus Electronic Ignition Won't Light: Troubleshooting Flowchart
If your TOP spark or electronic-ignition pit won't light — the fix is almost always one of four things: dead batteries, a fouled electrode, a cold thermocouple, or a closed shutoff valve somewhere upstream. This flowchart walks the diagnosis in order of how often it's the cause.
15 minOpen - The Outdoor PlusTroubleshooting
TOP Fire Pit Uneven Flame + Low Flame Height Troubleshooting
A uniform ring of flame across the burner is the TOP design intent. If it's patchy, short, yellow, or all on one side, the cause is almost always one of five things: too much media, plugged burner ports, wrong air-mix for gas type, undersized gas line, or a tired regulator. Diagnose in that order — they go from zero-cost to call-the-plumber.
25 minOpen - The Outdoor PlusWinterization
The Outdoor Plus Fire Pit Winterization + Off-Season Storage
A TOP fire pit will last decades if you winterize it right. The big three: purge the gas line, remove media so water doesn't pool inside, and cover it. 30 minutes of work in fall saves 3 hours of spring troubleshooting.
30 minOpen - The Outdoor PlusParts & Accessories
The Outdoor Plus Replacement Parts + Service Items
TOP publishes specific part numbers for conversions and consumables. The burner ring and burner bars themselves carry a lifetime warranty — but the hoses, regulators, orifices, and ignition components are consumables. This is the service-parts reference.
10 minOpen - The Outdoor PlusAccessories
TOP Glass Wind Guard Install + Sizing Guide
A wind guard turns a breeze-sensitive flame into a reliable backyard anchor. TOP's rectangular and square wind guards fit specific pan sizes — this is the sizing + install walk-through. Carries its own 1-year warranty (does NOT cover cracking from thermal shock).
15 minOpen - The Outdoor PlusAccessories
TOP Fire Pit Cover Sizing + Care Guide
TOP strongly recommends a Stainless Steel or Canvas Cover — covered pits dramatically outlast uncovered ones. Both cover types carry a 1-year warranty. Sizing matches the pan footprint plus allowance. This guide covers both styles.
10 minOpen - The Outdoor PlusFuel & Conversion
TOP Fire Pit LP↔NG Gas Conversion
TOP pits can be converted between LP and NG — but it's a parts swap, not a knob flip. Orifice, flex hose, and air-mix fixture all change. Call TOP support for the model-specific kit, and verify the burner is approved for your target gas type before you start.
60 minOpen - The Outdoor PlusWarranty
The Outdoor Plus Fire Pit Warranty: What's Covered, What's Not
TOP's warranty is tiered — the burner ring and burner bars are lifetime, but almost everything else is 1 year residential, shorter commercial, and some items (electrodes, copper patina, media) aren't warrantied at all. The warranty is NON-transferable, so if you bought a resale pit, you're on your own. Here's the exact matrix.
10 minOpen - The Outdoor PlusBuying Help
TOP Match Lit vs Electronic vs Plug & Play: Which Ignition Fits Your Build?
TOP offers seven distinct ignition styles — most of which boil down to three real decisions: do you want manual or electronic, do you need commercial-rated, and do you want poolside / voice-assistant integration? This is the straight talk. Specs from TOP's own Ignition System Comparison flyer.
10 minOpen
Browse guides by brand
Can’t find what you need?
Search every guide, or ask our team. We answer product questions every day.