Prism Hardscapes · Parts & Accessories
Where to Find Prism Hardscapes Manuals, Dealer Info + Customer Service
Prism ships an installation and owner manual with every product. If you've lost it, every current and recent manual is available on prismhardscapes.com/instruction-manuals. Here's the full set of contact paths and when to use each.
By Ash · Updated November 10, 2026
What you need
Prism contact + resources
- HQ address
- 11150 Business Cir, Cerritos, CA 90703
- Customer service phone
- (951) 600-1123
- Customer service email
- [email protected]
- Office hours
- Mon-Fri 8:00 AM - 5:00 PM Pacific
- Instruction manuals
- prismhardscapes.com/instruction-manuals
- Dealer locator
- prismhardscapes.com (dealer locator page)
- Sales channel
- Authorized dealers only (no direct to consumer)
Step by step
For manuals: download from the Instruction Manuals page
Current and recent product manuals (Fire Features, Pool Collection, Ignition & Accessories) are on prismhardscapes.com/instruction-manuals. PDFs are organized by product family. Click any card to preview or download.
For warranty service: start with your authorized dealer
Dealer-first is intentional — the dealer that sold you the piece has your order history and can work with Prism on your behalf. Warranty details, registration, and claim procedure are documented in the owner's manual.
For custom-order inquiries: contact Prism directly
Limited custom finish work and custom sizing are available through the dealer channel for trade and commercial projects. Submit a custom-order inquiry through Prism's contact page OR speak with your authorized dealer to scope feasibility, lead time, and pricing.
For technical questions a dealer can't answer: email customer service
[email protected] — expect a response within 1-2 business days during office hours.
Common mistakes
- Trying to buy direct from prismhardscapes.com. Prism doesn't sell direct. The website is a product showcase + dealer locator; checkout goes through authorized dealers.
Hands-on tips
- Save your dealer's contact info in your phone the day you order — they'll be your primary support channel for the life of the product.
- Keep the sales receipt + serial number together in your warranty folder. Lifetime warranty claims 5+ years later will ask for both.
Questions people ask
How long does delivery typically take?
In-stock product typically ships in 1-3 weeks; built-to-order items run 6-10 weeks depending on series and finish. Your dealer confirms the window at order time.
Was this guide helpful?
Shopping for Prism Hardscapes?
See Prism Hardscapes products