TEC Infrared Grills · Warranty
File a TEC Warranty Claim — What to Submit and Where
TEC warranty terms vary by model (see your owner's manual) but the claim process is the same across the line. Submit the right evidence up front to get a 48-hour response.
By Reed · Updated November 10, 2026
What you need
- Camera (phone is fine)
Step by step
Confirm the defect is covered
TEC warranties cover manufacturing defects, not wear and tear. Component-specific terms are in your model's owner's manual. Oxidation of burners and grates is explicitly called out as normal wear (not a defect).
Document the defect
Photograph the defective part from multiple angles. Capture the serial number sticker in a separate photo. Write a one-paragraph description of the symptom, how long you've owned the grill, and what you were doing when the defect appeared.
Email the claim
Send to [email protected] with: your name, address, phone number, photos of the defective parts, and the grill's serial number. TEC's warranty team responds within 48 hours during normal work hours.
Follow up on parts
If the claim is approved TEC ships replacement parts. Installation is your responsibility — the warranty covers parts, not labor unless your receipt shows a dealer-installed warranty extension.
Common mistakes
- Claiming on wear-out. Burner oxidation, grate discoloration, and glass-panel darkening are explicitly normal wear. Claims on these will be denied; budget them as consumables.
- Submitting without photos. TEC's team can't diagnose by text description alone. Clear photos of the defect + serial sticker cut 48-hour turnaround to same-day in many cases.
Hands-on tips
- Call 800-331-0097 Option 1 in parallel with emailing [email protected] — the phone team can expedite urgent cases (grill under 90 days old, safety-critical defects).
Questions people ask
How long does TEC's warranty cover each component?
Terms are model-specific — pull your owner's manual. TEC doesn't publish a single warranty matrix on the website.
Does moving the grill void the warranty?
No, but modifications (drilling, custom-fitting into cabinetry beyond TEC's install spec) can. Standard install + relocation is fine.
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