The Outdoor Plus · Warranty
The Outdoor Plus Fire Pit Warranty: What's Covered, What's Not
TOP's warranty is tiered — the burner ring and burner bars are lifetime, but almost everything else is 1 year residential, shorter commercial, and some items (electrodes, copper patina, media) aren't warrantied at all. The warranty is NON-transferable, so if you bought a resale pit, you're on your own. Here's the exact matrix.
By Ash · Updated November 8, 2026
What you need
- Original purchase receipt or dealer invoice
- Photos of the defect
- Rating plate photo (for model and serial)
TOP Warranty Matrix (from the 2025 Product Warranty PDF)
- Burner Ring + Burner Bars
- LIFETIME
- Stainless Steel + Aluminum Pans — Residential
- 5 years
- Stainless Steel + Aluminum Pans — Commercial
- 1 year
- Fire Pits / Bowls / Fireplaces / Paradise Falls / GFRC / Powder Coat / Stainless Steel
- 1 year
- Electronics, Gas Valves, Pilot Assembly — Residential
- 1 year
- Electronics, Gas Valves, Pilot Assembly — Commercial
- 6 months
- Self-Contained Units — Residential
- 1 year
- Self-Contained Units — Commercial
- 6 months
- LED Lighting — Residential
- 1 year
- LED Lighting — Commercial
- 6 months
- Torches
- 1 year
- Canvas Covers
- 1 year
- Stainless Steel Covers
- 1 year
- Wind Guards
- 1 year (does NOT cover cracking)
- Copper + Corten natural weathering
- NOT warrantied
- Electrodes + Spark Igniters
- NOT warrantied (lifespan)
- Ready-To-Finish Products
- NOT warrantied
- Custom Products
- NOT warrantied
- Ornaments + Media
- NOT warrantied
Step by step
Document the issue with photos + model info
Shoot the defect from multiple angles. Capture the rating plate (model + serial). Pull up your original invoice. These three together are the warranty claim starter kit.
Request an RMA through your dealer or TOP support
Dealers can initiate the RMA on your behalf. Direct: [email protected] or (909) 460-5579. TOP will issue an RMA number — valid for 30 days from issue.
Ship the defective part to TOP with the RMA
RMA number MUST be on the outside of the package AND included inside with the product. Pack carefully — TOP isn't responsible for return shipping damage. TOP will test the part at their Ontario, CA facility.
Testing + resolution
If TOP finds the part defective, they repair or replace at their discretion and cover outgoing freight. If non-defective, the part returns to you at your shipping cost and no credit is issued.
Common mistakes
- Claiming natural patina on copper or Corten as a defect. That's the LOOK — it's explicitly excluded. Call the finish 'living' or 'intended aging' and manage expectations when you sell.
- Running covered + voiding warranty. 'Keeping your feature covered when not in use extends its lifespan. Remove the cover before operating to avoid voiding the warranty.' Cover OFF, operate.
- Using third-party ignitions or third-party-product ignitions. Voids the warranty on both. TOP ignitions on TOP products only.
Hands-on tips
- Scan your original invoice the day you receive the pit. The paper version fades, and resale buyers always want it.
- Register your pit if TOP offers registration — makes future RMA faster.
Questions people ask
Does the warranty cover damage from a mover?
No. TOP explicitly excludes damage caused by third-party movers. Insist on an insured mover if you're relocating a built-in installation.
What if the installer caused the damage?
Not covered. TOP excludes 'actions of third parties, including negligence of the installer.' Your remedy is with the installer directly.
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