Lava Heat Italia · Warranty
File an LHI Warranty Claim: Phone + Prepaid Return Freight
LHI claims go through the manufacturer at (888) 779-LAVA. Expect to prepay return freight and wait for approval before any part ships.
By Ash · Updated November 10, 2026
What you need
Step by step
Have paperwork + model info ready
Original proof of purchase, model number, serial number, and purchase date. No ticket opens without these.
Call customer service at (888) 779-LAVA
This is the manufacturer-direct line documented in LHI product warranty material. (Verify the number is still active — the brand's web presence has been dormant, so the dealer may be a better first contact.)
Describe the issue + prepare to prepay return freight
LHI requires the customer prepay all transportation charges relating to parts or products being returned. The freight cost is on you even if the claim is approved.
Ship the part per LHI's return instructions
Don't ship blind. Wait for LHI's RMA + ship-to address and follow those instructions.
LHI examines + decides at their discretion
LHI shall determine at its reasonable discretion upon examination whether the part is defective. If approved, they replace the defective part without charge.
Common mistakes
- Shipping a part back without authorization. Blind returns delay (or deny) the claim. Call + wait for RMA before shipping.
- Expecting LHI to cover return freight. They don't. Customer prepays all transportation — this is explicit in the warranty text.
- Calling with no proof of purchase. No claim opens without proof of original retail purchase. If the receipt is lost, start by tracking down the dealer's records.
Hands-on tips
- Try the dealer first — a good outdoor-living dealer can often resolve a warranty claim faster than going direct to LHI, especially if the brand's web presence is dormant.
- Document the defect with photos BEFORE packing the part for return. If the part gets lost in return shipping, photos preserve the claim.
Questions people ask
Who pays return shipping on a warranty claim?
The customer. LHI requires the customer prepay all transportation charges relating to part(s) or product(s) being returned. If LHI approves the claim, they replace the part without charge — but freight is on you.
How long does an LHI claim take?
Not documented in the warranty text. Expect 2-6 weeks between calling, shipping the part, LHI's examination, and receiving the replacement.
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Sources (2)— Lava Heat Italia OEM research
- Lava Heat Italia — Warranty (Wayback 2018)· Verified 2026-11-10
- Lava Heat Italia — Product Lineup (Wayback 2018)· Verified 2026-11-10
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