Lava Heat Italia · Warranty
What LHI Warranty Does NOT Cover: Full Exclusion List
LHI's warranty is specific about what's excluded. Weather damage, cosmetic scratches, animal damage, and misuse all fall outside coverage — know these before filing a claim.
By Ash · Updated November 10, 2026
What you need
Step by step
Rule out accident, abuse, misuse, alteration
Warranty excludes failures or operating difficulties from accident, abuse, misuse, alteration, or misapplication. If the heater was dropped or modified, that's excluded.
Rule out install or maintenance errors
Improper installation, improper maintenance, or service by you or a third party voids coverage. Failing to perform normal routine maintenance also voids coverage.
Rule out shipping damage
Shipping damage is excluded — inspect the heater on delivery and refuse/document damage BEFORE signing for the shipment.
Rule out normal adjustments
Normal adjustment to the burner is excluded — that's considered part of ownership, not a defect.
Rule out pest damage
Damage or repairs related to insects, birds, or animals are excluded. (This is the surprise for anyone whose propane heater hose got chewed by rodents overwinter.)
Rule out weather damage
Damage due to weather conditions as set out in the owner's manual is excluded. This is the one most customers push back on — but it's explicit in the warranty text.
Common mistakes
- Expecting warranty on a rusted-out heater. Rust from outdoor exposure is explicitly excluded. Cover the heater when not in use + bring it inside overwinter to prevent it.
- DIY repair before filing the claim. Modifying or servicing the heater yourself voids coverage. Call LHI FIRST, even if the fix looks obvious — unauthorized service kills the warranty.
- Not inspecting on delivery. Shipping damage is excluded. If you sign for a damaged box, LHI's position is that the damage happened post-purchase. Inspect + document before signing.
Hands-on tips
- Buy a weather cover sized for your specific model — the #1 way to extend heater life and keep warranty-eligible condition.
- Overwinter: bring the heater inside OR store under a shed/pergola. Direct winter weather kills heaters.
- For propane: inspect the LP hose every spring before use. Rodents chew hoses — if you find damage, replace the hose BEFORE firing.
Questions people ask
Does LHI cover cosmetic scratches?
No. Damage to the finish such as scratches, dents, discoloration, rust, or weather damage after purchase is excluded.
Does LHI cover damage from a rodent chewing the propane hose?
No. Damage or repairs related to insects, birds, or animals of any kind are explicitly excluded.
Can I use a third-party service tech for repairs?
Not without LHI authorization — unauthorized service voids the warranty. Call LHI first and get written approval if you need a local service.
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Sources (2)— Lava Heat Italia OEM research
- Lava Heat Italia — Warranty (Wayback 2018)· Verified 2026-11-10
- Lava Heat Italia — Product Lineup (Wayback 2018)· Verified 2026-11-10
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