Tagwood BBQ · Warranty
File a Tagwood BBQ Warranty Claim
Tagwood takes claims by email — one photo, one invoice, serial number, and a callback number. Expect a 48-hour response.
By Reed · Updated November 10, 2026
What you need
Step by step
Email [email protected] with subject 'Warranty'
This is the documented primary claim intake. Weekends go to email-only.
Attach: photo, invoice, serial, callback number
Include: photo of the damaged part, your purchase invoice, the product serial number, and a contact phone number. Missing any of these delays the claim.
Expect a 48-hour response
'Our Customer Support Team will contact you within 48 hours.' Don't re-send inside the window; multiples confuse the queue.
For phone follow-up: +1 786-376-7000
USA phone line, weekdays 9am-5pm. Argentina line +54 9 11 5624-7000. Phone is backup; email is primary.
Common mistakes
- Skipping the serial number in the email. Tagwood can't open a case without it. Include it in the subject or body.
- Reporting shipping damage after 30 days. Shipping damage has a 30-day window AND requires keeping original packaging until inspection. Report fast, keep the box.
Hands-on tips
- Argentina phone line is useful for Spanish-speaking owners — Tagwood is based in Miami + Argentina.
Questions people ask
Does Tagwood pay shipping on replacement parts?
Yes for approved parts: 'Tagwood BBQ may repair or replace approved parts and pays shipping for them.' Labor and installation are the owner's cost.
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Sources (2)— Tagwood BBQ OEM research
- Tagwood BBQ — Warranty & Maintenance· Verified 2026-11-10
- Tagwood BBQ — Product Lineup· Verified 2026-11-10
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