No restocking fees. Return any unused, undamaged piece within 30 days of delivery for a full refund on the merchandise.
No restocking fees. Return any unused, undamaged piece within 30 days of delivery for a full refund.
We stand behind every piece we sell. If you're not completely satisfied, we offer a 30-day return policy from the date of delivery.
Return conditions:
- Items must be in original, unused condition
- No restocking fee — you get a full refund on the merchandise
- Return shipping is the customer's responsibility
- Custom and bespoke orders are final sale
To initiate a return, contact our support team at hello@firepits.com with your order number. We'll guide you through the process.
Exchanges: If you'd like to swap for a different model or size, just contact us within 30 days of delivery — we'll make it easy.